Privacy Policy

1 Introduction

Welcome to Hotel Destin. We respect your privacy and are committed to protecting the personal information you share with us through our website, booking enquiries, telephone calls, WhatsApp communications and other interactions.

This Privacy Policy explains how Hotel Destin collects, uses, stores and protects your personal information when you visit our website or use our services.

2 Information We Collect

We may collect the following information when you interact with our website or contact us:

Personal Information

• Full name
• Mobile number
• Email address
• Contact details

Booking Information

• Check-in and check-out dates
• Preferred room category
• Check-in time and stay duration for hourly bookings
• Number of guests
• Special booking requirements
• Event and banquet enquiry details

Technical Information

• IP address
• Browser type and device information
• Website usage and interaction data
• Cookies and similar tracking technologies, where enabled

3 How We Use Your Information

• Respond to room booking and accommodation enquiries.
• Process and manage reservation requests.
• Provide information about room availability and pricing.
• Handle hourly stay and entire hotel booking enquiries.
• Respond to banquet, wedding and event enquiries.
• Communicate booking confirmations and updates.
• Provide customer support.
• Improve our website, services and guest experience.
• Maintain business, security and legal records.
• Send promotional communication where permitted and applicable.

4 Sharing of Information

Hotel Destin does not sell your personal information. We may share relevant information with authorised service providers or third parties where necessary for processing payments and refunds, managing booking and reservation services, website hosting and technical maintenance, customer communication and support, or meeting applicable legal or regulatory requirements.

Such sharing will be limited to what is reasonably necessary for the relevant purpose.

5 Cookies and Website Tracking

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour and enhance user experience.

You can manage or disable cookies through your browser settings. Certain website features may not function properly if cookies are disabled. Where required, consent will be obtained before using non-essential cookies or tracking technologies.

6 Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, misuse or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7 Data Retention

We retain personal information only for as long as reasonably necessary for booking management, customer support, business operations, legal compliance and dispute resolution. Information that is no longer required will be deleted or anonymised, subject to applicable legal requirements.

8 Your Privacy Rights

• Subject to applicable laws, you may request access to your personal information.
• You may request correction of inaccurate or incomplete information.
• You may request deletion of personal information where legally permissible.
• You may withdraw consent for consent-based processing.
• You may raise concerns regarding the handling of your personal information.

9 Third-Party Websites

Our website may contain links to external websites or third-party services. Hotel Destin is not responsible for the privacy practices, policies or content of external websites. We recommend reviewing their respective privacy policies before sharing personal information.

10 Children's Privacy

Our website and booking services are intended to be used by adults making accommodation or event enquiries. We do not knowingly collect personal information directly from children through our website.

11 Changes to This Privacy Policy

Hotel Destin may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legal requirements. Any updated version will be published on this page with a revised effective date.

12 Contact Us

For questions, concerns or requests regarding this Privacy Policy, please contact: