Refund Policy

1 Introduction

At Hotel Destin, we aim to provide a comfortable and convenient booking experience for all our guests. This Refund Policy explains the general terms and conditions applicable to cancellations, booking modifications and refund requests for room reservations and other services offered by Hotel Destin.

2 Room Booking Cancellation

Cancellation conditions may vary depending on the selected room category, booking date and stay dates, applicable rate plan, booking platform or channel, and any promotional offer or discount applied.

Guests are advised to review the cancellation conditions displayed or communicated at the time of booking.

3 Refund Eligibility

• Refund eligibility will depend on the cancellation terms applicable to the confirmed reservation.
• Eligible cancellations may qualify for a refund according to the applicable booking conditions.
• Bookings made using special promotional codes or discounted offers may be non-refundable.
• Cancellation requests made outside the permitted cancellation period may not qualify for a refund.
• Any applicable cancellation charges or deductions will be determined according to the confirmed booking terms.

4 Non-Refundable Bookings

Certain reservations may be marked as non-refundable. These may include special promotional bookings, discounted room offers with non-refundable conditions, and reservations explicitly confirmed under a non-refundable rate plan.

Once such a booking is confirmed, cancellation may not qualify for a refund.

5 Booking Modifications and Rescheduling

• Guests wishing to modify booking dates, room category or stay duration should contact Hotel Destin directly.
• All modification requests are subject to room availability.
• Changes may result in revised booking charges.
• Additional payment may be required where applicable.
• Any refund resulting from an approved modification will be handled according to the applicable booking conditions.

6 Hourly Stay Bookings

Hourly stay reservations are subject to the selected room category, booking duration and applicable rate conditions. Cancellation or modification requests for hourly stays will be assessed according to the terms communicated at the time of confirmation.

7 Banquet and Event Bookings

Refund and cancellation conditions for banquet halls, weddings, parties and other event bookings may differ from regular room reservations. Any advance payment, cancellation deduction, rescheduling arrangement or refund eligibility will be governed by the separate written quotation or booking agreement accepted by the customer.

8 How to Request a Cancellation or Refund

To request a cancellation or enquire about refund eligibility, please contact our reservations team and provide:

• Guest name.
• Booking confirmation or reference number.
• Registered mobile number.
• Booking date and stay dates.
• Reason for cancellation or refund request.

Our team will review the request against the applicable booking conditions and communicate the outcome.

9 Refund Processing

• Where a refund is approved, it will be processed through the applicable payment or booking channel.
• The original payment method may be used wherever supported.
• The actual time taken for the refund to appear in the customer's account may depend on the payment provider, bank or booking platform.
• Any applicable cancellation charges or deductions will be communicated before processing.
• For bookings made through third-party booking platforms, customers may need to submit refund requests directly through the respective platform.

10 Duplicate or Incorrect Payments

If you believe that you have made a duplicate payment or an incorrect transaction, please contact our reservations team with the relevant transaction details and payment proof. We will review the transaction and communicate the appropriate resolution.

11 Contact for Refund and Cancellation Requests

For cancellation, modification and refund-related assistance, contact:

12 Policy Updates

Hotel Destin reserves the right to update this Refund Policy from time to time. Any changes will be published on this page with the revised effective date. We encourage guests to review this policy before making a reservation.